Happet Points
Every order at regular price earns you points, and your points come off your next order. Here is how it works, with screenshots.
How you earn
- Every 100 EGP of regular-priced products = 40 points. Shipping does not count, and fractions are rounded down.
- Points are earned on regular-priced products only. An item with a crossed-out price, or an order with any discount code (including the points code itself), does not earn points.
- You do not need an account at the time of the order. Points are recorded on the email you ordered with.
Example: an order of 360 EGP = 144 points. Once you have 1,000 points, that is 50 EGP off your order.
How you use them
Three steps from the cart, or use them right here in «Your points» above:
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Log in
Tap "Log in" (on this page or the account icon), and log in with the same email you order with. If you do not have an account, create one with that email and your points will be there.
Log in with the email you order with. Your points are tied to it. -
Add what you need to the cart
Open any product and tap "Add to cart". The side cart opens and shows your points.
The cart shows your points, and the points this order will earn you. -
Tap "Use my points", then "Yes, use them"
In the cart you will see your balance and its value, for example "You have 1,240 points = 62 EGP". Tap "Use my points", then "Yes, use them". The amount comes off your order total right away. Then check out as usual. Or from this page: in "Your points" above, tap "Use my points" and the code goes on your cart.
Two taps, and the amount comes off your order in front of you.
Good to know: when you tap "Yes", your whole balance turns into one discount code worth its value in EGP, and it is applied to your cart automatically. You cannot use part of your points and keep the rest. So it is best to use your points when your cart is worth your balance or more.
When they arrive and when they expire
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When do they arrive?
Once your order is shipped, the points show as "pending", and 7 days later they are ready to use.
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When do they expire?
6 months after the last time you earned or used points. Every time you earn or use, the clock starts again. The expiry date is shown on your Happet Points page.
FAQ
I ordered but I do not see my points. Why?
A few common reasons:
- The order has not shipped yet, or shipped less than 7 days ago. Points stay "pending" for the first week, then appear in your balance.
- The order had a discount code, or the item had a crossed-out price. Those orders do not earn points.
- You are logged in with a different email than the one you ordered with. Points go to the email on the order.
If none of these applies, message us on WhatsApp and we will look into it with you.
What about my older orders?
Points are recorded on the email you ordered with, whether or not you had an account at the time. Log in with that same email and you will find them. If they still do not show, message us on WhatsApp with your order number.
I used a discount code on my order. Did I earn points?
No. Any order with a discount code, including the points code itself, does not earn points. Points are earned on regular-priced products with no codes.
Can I use only part of my points?
Not at the moment. When you tap "Yes, use them", your whole balance turns into one code worth its full value. If you want to keep saving, do not tap "Use my points" until you are ready to use them all.
What if my cart is smaller than my points?
The code covers the cart value, and the difference is not returned. For example, if your points are worth 100 EGP and your cart is 80 EGP, the 20 EGP is lost. So it is best to use your points on an order worth your balance or more.
Does the points code work with free shipping?
It works with product offers and order discounts, but not with free-shipping codes. If you have a free-shipping code, you will need to choose one or the other.
What if I return an item or an order is returned?
The points you earned on that item are removed from your balance. If you had used points on the returned order, they go back to your balance. If they don't show up, message us on WhatsApp and we'll put them back.
When do points expire?
6 months after the last time you earned or used points. Not after your last order, because an order with a code does not earn points and so does not restart the clock. Every time you earn or use, the 6 months start again. The code itself, once generated, has no expiry date.
I do not have an account. Do I earn points?
Yes. Points are recorded on the email you ordered with. To see and use them, though, you need to log in or create an account with that same email.
Can I give my points or my code to someone else?
Points are tied to your email and cannot be transferred, and they are not cash. But once you generate the points code, it works for anyone who uses it. So keep it to yourself and use it yourself. Please do not send it to anyone.
Where can I see my balance?
- Right here, in "Your points" at the top of this page, and on the "My points" tab at the bottom of the screen on your phone.
- In the cart, when you are logged in.
- On your account page.
- On your Happet Points page: happet.net/apps/loyalty, which also shows your history and expiry date.
I have another question, or something does not look right.
Message our customer service on WhatsApp: 01022337450. Send your order number and the email you ordered with, and we will get back to you.
Your points are in your account, waiting for you.
Log in and see your points