Refund policy
Accessories
You can return accessories in their original condition within 15 days of purchase.
If there is a manufacturing defect, you can return them within 30 days.
Dry food and wet food
Food can be returned only if there is a problem with the packaging, the manufacturing or the expiry date, within 3 days of receiving it.
Return costs
Returns are free if there is any problem with the product.
For any other return, a EGP 40 return shipping fee applies.
Refunds
If the return meets this policy, we refund what you paid within 7 business days by Vodafone Cash or bank transfer. In some cases the refund can be paid in cash by the delivery courier.
How to request a return
- Message customer care on WhatsApp at 01022337450, by email at care@happet.net, or through Facebook Messenger.
- Include your order number and photos of the product you want to return.
- We reply within 48 hours. If the return meets this policy, we send a courier to collect it.
- Your refund is paid within 7 business days by Vodafone Cash or bank transfer (sometimes in cash through the courier).