Contact us

Our customer service team is available from 10 AM to 10 PM, every day. Pick whichever channel suits you.

Ways to reach us

• WhatsApp: 01022337450 — the fastest way for any question or order follow-up.
• Phone: 01022337450
• Messenger: facebook.com/happetshop
• Email: care@happet.net

To help you faster

If your message is about an order, include your order number. If it's about a product, send the product name or link and the size you're asking about.

Following up or changing an order

There's no tracking page on the site. Send us your order number on WhatsApp and we'll tell you where it is. To change or cancel an order, message us as early as you can on the same number. If you have an account, all your orders are listed under "My account".

Returns or complaints

1. Message us on WhatsApp at 01022337450 or via Facebook messages with your order number and photos of the product.
2. We reply within 48 hours.
3. Once the return is confirmed, the courier collects the product from you.
4. Your refund is sent within 7 working days of the return being confirmed.

Free returns if there's any problem with the product. Full details are in our Refund policy.

Questions about delivery or payment?

You'll most likely find the answer in our FAQ or the Shipping policy.