Terms and conditions

Last updated: October 2026

By using the Happet website or placing an order, you agree to these terms. We've written them in plain language so they're easy to follow.

Using the site

The site is for your personal shopping use. Please don't use it in any way that harms the site or other people, and don't try to access accounts or data that aren't yours. You're responsible for keeping your account details private.

Product information and images

We do our best to keep product descriptions and images accurate. Images are for illustration, and the packaging or its colour may differ slightly from the photo. If you have a question about a specific product, ask us on WhatsApp before you order.

Prices

All prices are in Egyptian pounds (EGP). Prices may change at any time; the price that applies to your order is the price at the time the order is confirmed.

Availability

What shows as available on the site is what we have in stock for sale. In rare cases, if an ordered item turns out to be unavailable, we'll contact you to find an alternative or remove the item and refund its value.

Order confirmation

We may call or WhatsApp you to confirm the order or the address before it goes out. If we can't reach you to confirm, the order may be delayed or cancelled.

Payment

You can pay cash on delivery (cash or card to the courier), or online by bank card or InstaPay. Express delivery is available for prepaid orders only.

Delivery

Delivery times, fees and areas are set out in our Shipping policy, which forms part of these terms.

Returns

Free returns if there's any problem with the product. Return windows, conditions and other cases are set out in our Refund policy, which forms part of these terms.

Points programme

Points are subject to the rules of the Points programme. We may change the programme's rules or end it, and we'll let you know about any significant change.

Reviews and content

When you post a review or comment on the site, you give us the right to display and use it on the site and our channels. Please don't post abusive content or other people's personal details; we may remove any content that breaks these rules.

Limitation of liability

To the extent permitted by Egyptian law, our liability for any order is limited to the value of that order.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt.

Changes

We may update these terms from time to time. The version published on the site is the one that applies, and the last-updated date is shown at the top.

Contact us

For any question about these terms: care@happet.net or WhatsApp 01022337450.