Privacy Policy

Privacy Policy

Effective date: 08 Oct 2025
Who we are: Happet (“we”, “us”, “our”) is an Egypt-based online retailer for pet products operating at happet.net and through our iOS/Android mobile applications (together, the “Services”).

By using our Services, you agree to this Privacy Policy.

1) Data Controller & Contact

Happet
Cairo, Egypt
Email: care@happet.net

If you are located in the EEA/UK or other regions with specific data rights, we act as the “controller” for your personal data when we determine the purposes and means of processing.

2) Scope

This Policy covers personal data collected via:

  • Our website (Shopify storefront), mobile apps, emails/SMS/WhatsApp, and customer support channels.

  • In-store/phone orders (if applicable).

  • Third-party services we use to operate our business (see Section 8).

3) Information We Collect

A. You provide directly

  • Account & profile: name, email, phone number, password, addresses, pet preferences.

  • Orders & payments: items purchased, delivery address, billing details. (Card data is handled by payment providers; we only receive limited tokens/confirmations.)

  • Communications: messages via email, SMS, WhatsApp, Tidio/Crisp chat, reviews/photos posted through Judge.me/Loox, support recordings where applicable.

  • Loyalty & marketing: opt-ins, preferences, survey responses.

B. Automatically collected

  • Device & usage: IP address, device identifiers, OS/browser/app version, crash logs, pages/screens viewed, time stamps, referral/UTM data.

  • Cookies/SDKs: session cookies, analytics and attribution cookies/SDKs (GA4, Firebase, Meta), and Shopify storefront cookies.

C. From third parties

  • Payment partners: status of payment (approved/failed/refunded).

  • Delivery partners: shipment status and proof of delivery.

  • Marketing/analytics partners: aggregated insights/attribution (e.g., Meta CAPI, Google).

  • Review platforms: content you submit (ratings, photos).

D. Optional app permissions (only if you enable the feature)

  • Notifications: to send order updates, reminders, and offers.

  • Camera/Photos: to upload pet photos or review images.

  • Location (approximate/precise): to estimate delivery times, show nearby options, or autofill addresses.

4) How We Use Your Information

  • To provide the Services: process orders, payments, delivery, returns, and customer support.

  • Account & personalization: saved carts, reorder prompts, product recommendations.

  • Communications: transactional emails/SMS/WhatsApp (order confirmations, shipping updates) and, if you opt-in, marketing messages via email/SMS/push.

  • Loyalty & promotions: manage points, coupons, and offers.

  • Safety & compliance: detect fraud, secure accounts, maintain platform reliability.

  • Analytics & improvement: measure performance, fix bugs, improve UX, and test features.

  • Legal basis (EEA/UK where applicable): performance of a contract; legitimate interests (e.g., security, analytics, customer service); consent (e.g., marketing, push, precise location); legal obligations.

5) Cookies & Similar Technologies

We use cookies and SDKs for core functionality (cart, checkout), analytics (GA4/Firebase), and marketing attribution (Meta CAPI). You can manage cookies in your browser and push/OS permissions in your device settings. Some features may not work without them.

6) How We Share Information

We do not sell personal data. We share it with:

  • Service providers / processors: hosting (Shopify), email/SMS (Klaviyo), chat (Tidio/WhatsApp/Crisp), reviews (Judge.me/Loox), analytics (Google/Firebase), attribution (Meta), payment processors (e.g., card acquirers, Vodafone Cash, InstaPay), anti-fraud tools, delivery/courier partners.

  • Business operations: professional advisors, auditors, insurers.

  • Legal & safety: to comply with law, enforce terms, or protect rights, property, and users.

  • Corporate events: merger, acquisition, or asset sale (with appropriate protections).

7) International Transfers

Our providers may process data in countries outside your own (e.g., EU/US). Where required, we use appropriate safeguards (such as contractual clauses) to protect your data.

8) Third-Party Services We Use (illustrative)

  • Commerce: Shopify

  • Payments: local and international gateways (e.g., card processors, Vodafone Cash, InstaPay, COD partners)

  • Marketing/CRM: Klaviyo (email/SMS), Meta (CAPI), Google Ads

  • Analytics & Crash Reporting: Google Analytics 4, Firebase

  • Support & Chat: Tidio, WhatsApp, Crisp

  • Reviews: Judge.me / Loox
    Each provider processes data under its own terms and privacy policy.

9) Data Retention

We keep personal data only as long as necessary for the purposes in this Policy:

  • Orders & accounting: retained for the period required by applicable law (e.g., tax/financial records).

  • Marketing data: retained until you opt out or your account becomes inactive for a reasonable period.

  • Support content & logs: retained for operational and security needs, then deleted or anonymized.

10) Your Rights

Subject to applicable law, you may have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict certain processing.

  • Withdraw consent (e.g., marketing, push, location) at any time.

  • Portability of certain data.

How to exercise: email support@happet.net. You can also manage email/SMS preferences via unsubscribe links and control push/location in device settings.

11) Children’s Privacy

Our Services are not directed to children under 13 (or the minimum age required by your country). We do not knowingly collect data from children. If you believe a child provided us data, contact us to delete it.

12) Security

We implement administrative, technical, and physical safeguards to protect personal data (encryption in transit, access controls, secure development practices). No method is 100% secure, but we continually improve our controls.

13) Marketing Choices

  • Email/SMS/WhatsApp: opt out anytime using links or by contacting us.

  • Push notifications: turn off in device settings.

  • Interest-based ads: adjust ad preferences in Meta/Google and your device’s Ad settings.

14) Do Not Track

We do not respond to “Do Not Track” signals at this time due to lack of an industry standard.

15) Changes to This Policy

We may update this Policy from time to time. The “Effective date” shows the latest version. Material changes will be communicated via the website/app or by email.

16) Contact Us

Questions or requests? Email care@happet.net.